Our solutions

Business-critical database management with peace of mind.

Database Maintenance

We take care of the management of your business critical databases. We make clear agreements for the daily management of your database environment in managed services contracts, which contain transparent service level agreements adapted to your needs.

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Database Support

In the scope of the daily support of our customers we offer much more than just the technical assistance. We can be contacted through different channels: by phone, by e-mail, and by our on-line ticket system.

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Support Levels & Service Windows

Our Managed Service Contracts can be signed with 2 different support levels. Check out the  activities which are covered by our experts in the scope of the different support levels.

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Your data, always available, always secure

At Axians – BU Caitlann Consulting, we specialize in the management and support of business-critical databases. With over 25 years of experience and a team of certified experts, we ensure your Oracle, Microsoft SQL Server, MySQL, and PostgreSQL environments are always performing at their best—secure, scalable, and tailored to your needs. 

Customer Cases

Elia Group

For over 20 years, Elia Group has trusted Axians – Caitlann Consulting for the management of its Oracle environment. As their infrastructure expanded across Belgium and Germany, our team scaled with them—ensuring 24/7 availability, high performance, and seamless collaboration.

 

Health – Hospitals

Axians ensures a secure and optimized Oracle environment for 25 hospitals in Belgium, France and Switzerland, offering expert consulting, automation, and performance improvements. Their Managed Services contract provides 24/7 monitoring, rapid incident resolution, and proactive database management for seamless hospital operations.

Axians, Caitlann Consulting, Database Solutions, Maintenance, Support, Levels

Our approach: proactive, transparent, and reliable

We offer fully managed services with clear SLAs, tailored to your operational needs. Whether you need 24/7 monitoring or expert support during business hours, we’ve got you covered. 

service catalog 2025

Our core services

Support levels that fit your business

Choose the service level that matches your needs: 

Feature  Silver  Gold 
Problem resolution  ✔  ✔ 
Preventive maintenance  –  ✔ 
24/7 Monitoring  –  ✔ 
Backup/Restore  ✔  ✔ 
Health Checks  2x/year  Monthly 
Monthly Reporting  –  ✔ 
Annual Evaluation  –  ✔ 

 

Flexible service windows
  • Comfort: 24/7 availability
  • Basic: 10h/day, 5 days/week (8:00–18:00)  

Axians, Caitlann Consulting, Database Solutions, Maintenance, Support, Levels

They are highly professional and pragmatic, as they don’t try to sell solutions that don’t work—they listen, understand our needs, and deliver what’s right for us. I’m very satisfied with their services and look forward to continuing this collaboration

Michiels Wim

Manager Group Server Services a Elia Group

Why choose Axians – BU Caitlann Consulting?

✅ DBA on request

Need a database expert temporarily or for a specific challenge? We’re ready when you are.

✅ Cost-effective

Our managed services cost less than a full-time DBA—without compromising on quality.

✅ Unmatched expertise

With over 1000 databases under management and clients across 30+ international companies, we bring deep technical knowledge and industry insight.

Let’s talk about your database challenges

Whether you’re looking to optimize performance, improve reliability, or reduce operational overhead, we’re here to help.

📩 Contact us  or 📥 Download our catalog to discover how we can support your business.

Database Solutions, Maintenance, Support, Databases, Caitlann Consulting, Axians

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