Enterprise Service Management helps you move forward!
What if you could answer all service questions from one place? No more searching for the right channel or person, but one easy access to your IT, HR and facilities services. ESM improves cooperation with and within your team, but also has a positive impact on your customer satisfaction, operational costs and service quality.
Benefits of combined services
Increased customer satisfaction
- Single point of service
- Greater transparency
- Better customer experience
- Communication boost
- Incentive for knowledge sharing (best practices, tasks, workflows, …)
- Better customer support
- Higher ROI, lower costs
- Reduction in workload reduces operational costs
- Less need for department-specific tools
Higher service quality
- Pooling competences and capabilities of your teams
- Fast problem solving
- More time for knowledge-centred service
Our people make the difference!
Our service management professionals have a strong knowledge of IT and service processes. Axians provides its consultancy processes according to the ITIL4 methodology. Our team assesses, identifies and searches for the right solution for your organisation. We assist you from the start with ITSM best practices and help your organisation streamline your service management processes.
Axians offers a wide range of Atlassian services. Find out what our Atlassian team can do for your (service) organization!
Some support questions about your Atlassian environment? Or a smooth, fully monitored and up-to-date environment? Ask for more info about our Managed Services.
We help you with process optimisations, aligning your service teams and implementing ITSM best practices. Ask about our Atlassian Quickscan!
Implementation of an ITSM, FMIS or ESM platform. We implement an integrated service management solution with the necessary add-ons, Marketplace solutions or other systems.
Keep a grip on your licence costs! We strive for cost optimisation, take care of your administration and help you follow up and renew your licences.
Moving to the cloud? We will inform you about the benefits, the impact on your service organisation and possible costs for your migration process.
We create support in your organisation. We train your Atlassian application manager(s) and teach them how to deliver the training themselves.